HEAD OFFICE

J.J. Strossmayera 341
31000 Osijek, Croatia

GENERAL ENQUIRIES

info@stem-parts.com

SALES

sales@stem-parts.com

CUSTOMER SUPPORT

support@stem-parts.com

CONTACT

CONTACT US FOR ANY QUESTIONS

If you have questions or general enquiry, please contact us using either the form or the e-mail address given below.
For urgent information, please call the telephone numbers and our qualified staff will answer your all questions.




    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    What is your refund policy?

    We offer a 14-day refund policy in compliance with EU regulations. Items must be returned in their original condition and packaging.

    Do you provide a warranty on parts?

    Yes, all parts come with a standard warranty. The duration and terms vary depending on the product. Please contact us for specific details.

    How long does delivery take?

    Stock items are available for next-day delivery. For non-stock items, delivery times may vary, and you will be informed at the time of purchase.

    What payment methods do you accept?

    We accept major payment methods, including credit/debit cards, bank transfers.

    Can I cancel or modify my order after placing it?

    Yes, orders can be canceled or modified before they are dispatched. Please contact our support team as soon as possible to make changes.

    Original equipment manufacturers names and parts numbers are quoted for reference purposes only and are not intended to suggest that our replacement parts are made by the original equipment manufacturer.